FREQUENTLY ASKED QUESTIONS
On our Demir Grup Rota Tekstil frequently asked questions page, you can easily find answers to your questions about membership procedures, orders, deliveries and products.
HOW CAN I BECOME A MEMBER?
By clicking on the "Login/Register" link on the homepage of Rotagrupuniforma.com, you can fill out the membership form, become a member immediately and start shopping. You do not have to pay any fees to become a member of Rotagrupuniforma.com.
WHY SHOULD I BECOME A MEMBER?
You can learn about campaigns, discounts and announcements in advance. When you log in to your account, you can see the campaigns prepared specifically for you. You can quickly filter the products you like according to the features you want and add them to your cart. You can learn about the status of your orders and easily access your past orders.
CAN I SHOPPING WITHOUT BEING A MEMBER?
You can shop without becoming a member via Rotagrupuniforma.com. After adding the products you want to your cart and clicking on the "Complete Shopping" option, the "Member Login" screen will appear. You can create an order without becoming a member by clicking on the "Continue Shopping Without Membership" option at the bottom of the relevant screen.
HOW CAN I UPDATE MY MEMBERSHIP INFORMATION?
After logging in to Rotagrupuniforma.com with your user information and password, you can update your membership information from the "My Account" section.
I FORGOT MY PASSWORD, WHAT SHOULD I DO?
If you have forgotten your password, simply click on the "I Forgot My Password" link in the member login section and enter the e-mail address you provided when registering into the box on the page that appears. A link will be sent to your e-mail address so that you can change your password. You can set a new password by clicking on the link.
IS DEMİR GRUP A ROTA TEXTILE MANUFACTURER?
Yes. We have been serving our valued customers since 2001. We produce in the categories of uniforms, work clothes and work clothes with our experienced staff. We also sell work safety equipment and consumables.
PRODUCTS ARE NOT ADDED TO THE CART, WHAT SHOULD I DO?
If you receive an error while adding a product to your cart in orders via Rotagrupuniforma.com, it means that you have not selected the color and size. You must first select the color and then the size of the product you want to buy. This process must be done even if the product is only one color or one size.
MY CART WAS DELETED BY ITSELF, WHAT SHOULD I DO?
When a product in your cart created on Rotagrupuniforma.com is purchased by another customer, your cart may be deleted for security reasons. In order for this not to happen, you need to save your cart from time to time. To save a cart, you should click on My Account > My Shopping Cart > Save My Shopping Cart. To restore your saved cart, you should click on My Account > My Shopping Cart > Load My Saved Shopping Cart .
I HAVE PLACED AN ORDER BUT I WANT TO ADD A PRODUCT, IS IT POSSIBLE?
If the order you created via Rotagrupuniforma.com has not been delivered to the cargo company, we can add or remove the products you want. For such cases, we kindly ask you to reach our WhatsApp line at 0554 884 2961 or our customer service at 0242 344 3322.
IS VAT INCLUDED IN THE PRICES?
Rotagrupuniforma.com üzerinde satılan tüm ürün fiyatlarına KDV dahildir. KDV oranımız %10'dir.
I HAVE A DEFECTIVE/FAULTY PRODUCT, WHAT SHOULD I DO?
If a product you purchased from Rotagrupuniforma.com is defective/faulty, you can initiate the review process by contacting our WhatsApp line at 0554 884 2961 and/or our Contact Center at 0242 344 3322. This situation occurs very rarely since the products are delivered to you as they are packaged after production. We ask you to take a photo of the defective/faulty product and complete the process quickly.
WITH WHICH CARGO ARE THE PRODUCTS SHIPPED?
Our company does not have a clear contract with a cargo company. We primarily ship with PTTKargo. However, you can specify which cargo company you would like to receive your order with in the notes section of your order.
HOW MUCH IS THE SHIPPING FEE?
Shipping is free for purchases of 350 TL and above. Other shipments vary according to different shipping companies.
IS THERE PAYMENT AT THE DOOR?
There is no cash on delivery option. Your payments are made via iyzico.com , which is a secure payment model.
WHAT IS THE DELIVERY TIME OF THE PRODUCT TO THE CARGO?
In our purchases made through Rotagrupuniforma.com, shipping is done depending on our density. If there is no abnormal situation, we ship within 2 business days. We ship the orders you place on the weekend on the first day of the following week. Information is provided on our pages regarding special situations.
HOW CAN I RETURN MY ORDERS?
You can return all products you purchased from Rotagrupuniforma.com within 7 days. You can review the conditions under which a return can be made in the Return Conditions section. In order to initiate the return process, you must create a return request through our website. You can reach our WhatsApp line at 0554 884 2961 to get information about your return requests.
WHO IS RESPONSIBLE FOR SHIPPING COSTS FOR RETURNS?
For returns approved by Rotagrupuniforma.com, the shipping cost belongs to you. Other than initiating the return process from our website, returns made without the knowledge of Demir Grup Rota Tekstil officials will not be accepted and the product will be sent back to you. For questions about the return process, you can reach our WhatsApp line at 0554 884 2961.